What your analytics saw
- Searched “4K TV” 45 results
- Filtered by screen size
- Opened 3 product pages
- Left the site
1 session · 0 orders · no reason given
Your customers no longer browse. They talk to your store.
We turn your online presence into a conversation with your customers.
See it working with your catalogue in 48 hours.
- A limited number of brands at a time
Stock confirmed3 stores near Porto
No human neededlike 98% of chats
Live in production at
Built by Kodly: more than ten years building enterprise e-commerce on Salesforce Commerce Cloud, Shopify, SAP Commerce Cloud and VTEX.
- 98%
- of conversations handled end to end, with no human agent
- 250,000+
- customer messages handled per month
- 24/7
- no queue, no opening hours
23:47 · Saturday · Porto
The problem
If your store can’t hold a conversation, you lose the sale — and never learn why.
At 23:47 your customer had one question. Your site search answered with 45 results. They left, and all you kept was a session that didn’t convert.
What your customer wanted to know
“Which 4K TV works in a very bright living room, up to €1,000?”
They asked an AI instead. Your store never heard it.
When your store can answer, every question becomes data you can act on.
One agent, three jobs
From the first question to the shop floor.
The same agent sells, handles customer service and helps your store teams. Each job runs on your own data, in your brand’s voice.
23:52 · Saturday · Porto
01 · Personal shopper
It sells like your best in-store expert.
It knows your catalogue, your prices and your stock, store by store. Ask for an iPhone to pick up today, jeans that fit like they should, or a jacket in your size, and it answers like the person you’d want on the shop floor.
- Knows your catalogue. Prices, promotions and live stock, store by store, straight from your systems.
- Recommends with reasons. Compares models and explains the choice, the way your best associate would.
- Adds to cart from the chat. Product cards with a cart button, wired to your store.
Stock, store by storeGaia, Fábrica do Cobre, Canelas
Low stock, said plainlylast units in each store
Cart button on the cardadd it without leaving the chat
Consumer electronicsIn stock at a store nearby. Fit foundFaith, push in, high rise
Explains the choiceslimming inner panel, a slight lift
An alternativeDiva, a more sculpted fit
FashionThe right fit, like an expert. Only size Lmen’s Levi’s jackets
Outlet priceswith the original price
Picks one for youthe blue casual jacket, €54
Fashion outletOnly what’s in your size. Real conversations, recorded on each brand’s live site.
Every item in the ordersix products, with prices
Trackingthe CTT link, ready to tap
Your order, in seconds.Voice note6 seconds, from the widget
Answer in textdelivery times and shipping costs
Voice notes.08:12 · Monday · Lisbon
02 · Customer service
After the sale, it keeps helping.
- Order tracking. Signed-in customers see their status, items and delivery in seconds, without waiting for anyone.
- Voice notes. Customers who’d rather speak than type just say it; the agent answers in text.
- Human handover. When a person matters, your team picks up with the whole conversation, during the hours you set.
Human handover.
It hands the conversation over to a person on your customer service team when the customer asks, and offers to when it can’t answer or your rules say so. They pick up the same conversation in their own inbox, with everything already said, so the customer never repeats themselves.
Virtual AssistantOnline
My new TV arrived with a cracked screen. Can I talk to someone?
I’m sorry about that. I’m passing you to a colleague now, with our whole conversation.
Ana joined the conversation
AnaHi, I’m Ana. I’ve read everything, let’s get you a replacement.
Type a message…
Powered by KodlyHanded off · 3MineAll
RA
Rui Almeida
My new TV arrived with a cracked…From the AI agent SM
Sofia Martins
Is the S95F available in Braga? PL
Pedro Lopes
Can I change the delivery address? RA
Rui AlmeidaWebsite chat · handed off by the AI agent at 21:14
Hi! Is the 55-inch OLED in stock in Porto?
AI agentYes, 3 units at Mar Shopping. You can add it to your cart from the card.
My new TV arrived with a cracked screen. Can I talk to someone?
Handed off to the team · 21:14
AnaHi, I’m Ana. I’ve read everything, let’s get you a replacement.
14:30 · On the shop floor
03 · Store teams
Do you have physical stores? Your teams get an In-Store Copilot.
The same agent, for your store staff: specs, comparisons and stock across stores, from internal knowledge your customers never see.
Running in Radio Popular’s stores.
Internal assistantfor store staff
Two models comparedprice, chip, cameras, battery
Stock in Porto storesGaia, Fábrica do Cobre, Valongo
Proof
See it working, in two minutes.
Analytics
Every conversation becomes insight.
See the revenue the agent drives, what customers ask this week, and what they want that you don’t sell yet. When the agent finds a gap in what it knows, it suggests the fix, and your team approves it.
Interactive preview: try the tabs.
Home / Analytics
Analytics
Conversations
31,240+18%
1,041 a dayCustomer messages
128,560+21%
4.1 per conversationConversations without an operator
94.1%+1.2 pts
1,843 reached an operatorRevenue influenced
€184,320+23%
2,418 orders after a conversationHighlights
+48%
questions about delivery times since Monday.
23
customers asked about the holiday return window. The agent couldn’t answer.
7.7%
of conversations end in an order, 3.1 times the site average.
Revenue influenced
€184,320+23%
Orders within 7 days of a conversationOrders after a conversation
2,418+17%
81 a dayConversion of conversations
7.7%+0.4 pts
3.1 times the site averageAverage order value
€76.23+5%
€61.40 without a conversationFrom first question to order
Each step counts the conversations that reached it.
Conversations
31,240Product cards shown
18,902Card clicks
6,480Added to cart
3,115Orders
2,418Delivery times up 48% since Monday, mostly next-day delivery to the islands.
Contact reasons
Tagged by the agent at the end of each conversation.
Product availability: 23%Delivery times: 19%Product comparison: 15%Promotions: 11%Returns: 7%Other: 25%
Asked for, not in the catalogue
Console bundle with two controllers41
Refurbished laptops27
Gaming chairs19
Espresso machine descaler12
Most asked, in the customers’ words
Is it in stock in my store?2,846
When will my order arrive?2,215
Which one is better for me?1,904
Can I return it?806
Knowledge gap
23 customers asked about the holiday return window. The agent couldn’t find it.
Suggested addition to Returns policy, written from those conversations.
Purchases made between 20 November and 31 December can be returned until 15 January.
Added to the knowledge base. The agent uses it from now on.
Dismissed. The agent won’t suggest it again.
Also found this month
Warranty on refurbished products14 asked
Click and collect opening hours on holidays9 asked
How many customers asked about delivery this week, compared to last week?
1,387 conversations mentioned delivery this week, up 48% on last week (937). Most asked about next-day delivery to the islands.
937
1,387
Last weekThis week
Filters: last 7 days · website chat
How to start
See it working at no cost.
We accept a limited number of brands at a time. Start by seeing an agent work on your own catalogue, and take each next step when you’re ready.
- No cost · by application
Your demo in 48 hours
Once we’ve approved your application, we build a working demo on your real catalogue within 48 hours. Then we review it with your team in a 30-minute executive session.
A demonstration on your catalogue, not a production launch. A limited number of brands at a time.
- Fixed fee
Production pilotPilot and discovery sprint, 2 to 4 weeks
We go live for real: your systems integrated, your channels, your customers. Fixed scope, fixed fee.
- Grows with you
Scale and expand
More use cases and channels, advanced customer insights, and the agent in your stores with the In-Store Copilot.
A limited number of brands at a time.
For IT and legal
What your IT and legal teams will ask.
Short answers here. Your teams get the full detail when we talk.
Where does our data live?
Where you choose, with EU data residency on all three options and the models running on Vertex AI in the EU too.
- Kodly cloudMulti-tenant, hosted in the EU, in France and Germany. The fastest way to production.
- Dedicated cloudAn environment of your own, run by us, for teams that need separation without running servers.
- Your own serversSelf-hosted on your infrastructure, the way Radio Popular runs it, with its models on Vertex AI in the EU.
Is it built for the EU AI Act and GDPR?
Built for EU AI Act and GDPR requirements. It tells customers they’re talking to an AI, in words you choose (EU AI Act, Article 50). Every conversation is logged and searchable, for quality and for audits.
Which AI models does it use?
Gemini and Claude models, run on Google Cloud’s Vertex AI in the EU. The platform keeps the model behind its own layer, so each agent runs on the one that serves it best and can move when a better one arrives.
Does it connect to our catalogue, stock and orders?
Yes, natively. It reads your product feed and calls your stock, price, cart and order systems live, from your e-commerce platform or any system with an API. Policies and how-tos come from your own documents.
Your systems
VTEX- Catalogue, stock, cart and order APIs
Shopify
Salesforce Commerce Cloud- Salesforce
Microsoft Dynamics
Channels
- Website and mobile chat
- Voice notes
WhatsApp- Voice agent Pilot
How much does it cost?
Costs are known before each step starts. The 48-hour demonstration has no cost and is by application. The production pilot has a fixed scope and a fixed fee, agreed up front. After go-live you grow on a retainer.
Do we need to replace our helpdesk or CRM?
No. The agent reads from the systems you already run, and hands conversations to your team in the tools they use today, with the whole conversation attached.
Can our team run it without developers?
Tone and copy. Change how the agent greets and speaks, and see it in a live preview before it goes out. Knowledge from your files. Upload policies, guides and FAQs; the agent answers from them, not from the internet. Rules you decide. What it may promise, when it hands over, and what it never talks about.
What happens when it can’t help?
It hands over to a person, with the whole conversation. If nobody on your team is available, it tells the customer so, along with your support hours.
23:47 · Tonight · Your store
Let’s put your first agent to work.
See it working on your own catalogue in 48 hours, answering the questions your customers ask.
A limited number of brands at a time.